Question of the month

Question:
How can I save costs on calls to mobiles?

Answer:
Premicells are fixed cellular terminals that utilise the LCR (Least Cost Routing) functionality of your PBX to route selected calls to mobile network via your own fixed mobile gateway. This way you can leverage the lower cost mobile-to-mobile call rates of your preffered GSM provider, rather than costly landline-to-mobile tarifs.

Previously asked questions

Service contracts

ADA provides a wide variety of contracted services to tailor our support offering to the specific needs of each business. This covers everything from those who wish to outsource all IT responsibility to those with an internal IT department that require specific skills sets to augment their internal skills. These contracts are reviewed annually by the customer's Account Manager to ensure that current and future business requirements are being met satisfactorily.

PRO-ACTIVE SERVICES

  • Scheduled Preventative Maintenance Visits. ADA's Technical Support team can be contracted to visit each office location on a regular basis to undertake an agreed list of tasks. That list will include server maintenance tasks such as applying patches, disk space checks etc, as well as anti-virus and back-up software checks. The frequency of those visits is entirely determined by the needs of the customer's business.

  • Remote Support & Monitoring. ADA's Technical Support team can remotely undertake routine checks in a similar way to the on-site scheduled checks. Although more limited in their scope they can still give valuable pointers of work that needs to be undertaken to prevent issues occurring, or to improve general performance. These remote routine checks result in a short report which can be emailed to the authorised recipients on completion. Any questions resulting from that report will be addressed and ADA's team of support engineers can be commissioned to assist if required.

  • MIS Consultancy Time. MIS is pre-bought consultancy days that can be used for support issues if required. Typical consultancy tasks might include the scoping a network infrastructure upgrade, or conducting an equipment audit or healthcheck for example. The pre-bought time, can also be used for tasks not covered on a standard support contract, such as development work or office moves, or even out of hours work.

    • REACTIVE SERVICES

  • Hardware Support. This is a standard 'break-fix' support service for items listed in the client's contract. There are a variety of levels offered including parts and labour, or for purely a remote dial in diagnosis service if required. There are also options to apply either a 4 or 8 hour SLA.

  • Software Support. This is a service provided on a wide variety of server applications and operating systems. It is provided either by remote dial in, or by an on-site support engineer depending on the level of cover chosen.

  • Retained Priority MIS. This premium support service offers clients a guaranteed technical response within a defined period (usually 4 hours) from logging the call initially. This can be used in addition to ADA's hardware support or manufacturer's warrantees and is recommended for business critical operations because of the guaranteed SLA.